FAQ

All personalisation is handstamped in Capital lettering. Handstamping is unique in that no two pieces will be the same as depths, positioning and alignment are created organically. Chosen specifically for its uniqueness to add personality & identity it is unlike machine engraving which is more uniform in appearance.

We strive to ensure your satisfaction with our designs. We take great care in creating each piece and check each item for quality before it is shipped to you. However we understand that sometimes issues may arise, and we are here to assist you with any concerns. Defective Component: We offer a 90 day guarantee on individual components for defects (this excludes where breakage occurs outside of closure area due to breakages caused with impact/pressure outside of delicate jewellery). Returns: Please note that due to the personalised nature of our jewellery, we do not offer refunds or exchanges for items that have been customised with initials, names or any other personalised elements. This is because these items are unique to each customer and been made specifically. Replacement is offered on individual component only if defect applicable. We encourage you to double check the spelling, dates and any other personalised details you provide when placing your order. Our team meticulously crafts each piece according to your specifications, so it's essential to ensure accuracy during the ordering process. If you have any concerns about the quality of your personalised jewellery upon receipt, please reach out within 48 hours of receipt by submitting an email with: CONCERN and your order number in title bar followed by details of your concern within the email with accompanying images. We want you to be satisfied with you purchase and will do our best to address any issues promptly usually within 3 working days.

When caring for gold fill jewellery, it is recommended to store it separately from other jewellery to avoid scratches. Clean gold fill jewellery after each wear using a jewellery cloth, soft cloth or mild soap and water, ensuring to dry it thoroughly afterwards. Avoid harsh chemicals and abrasive materials, as they may cause damage to the gold layer. To maintain the lustre of your gemstone jewellery and protect the elasticity it is advised to remove bracelets before entering water, during workouts and to avoid contact with any chemicals. Our jewellery has been tested for normal wear where care is taken however wearer must appreciate and acknowledge how certain conditions may affect the jewellery over time. For the best protection store your jewellery in airtight storage when not in use and clean after each wear. Please note that storing any jewellery in a box for long periods of time unused may result in tarnishing. This is normal with all jewellery. Warranty For peace of mind each piece of Roamaci Jewellery comes with a 6-month warranty, that in the unlikely event you come across any faults with your jewellery, we will repair or replace these for you free of charge. We simply request sufficient visuals of the fault by email, along with your order number. Please note, the warranty does not cover lost or stolen items, cleaning or any accidental damage. For any accidental damage/breakage, please get in touch with us at contact@roamaci.com where we can then assess whether it is repairable for a small fee.

Colours of jewellery may appear slightly different when viewed online compared to seeing them in person due to factors such as variations in display settings, lighting conditions and monitor differences. While we strive to accuratley represent the colour by providing images under different lighting both on our website and socials it is important to note that gemstones as a natural stone do differ in shades and finish naturally. GoldFill is 14K finish and is a consistant tone throughout as industry standard. Gold Fill is Industry recognised as tarnish resistant and our inhouse tests have proved Gold Fill to hold its colour when cared for however it is important to note that Gold Fill colour tone may change based on care and contact with skin chemistry. We cannot guarantee our products are hypoallergenic. If you have any concerns, please reach out before purchase to our customer service team for additional information or images or research information. We operate a no refund/returns policy on personalised jewellery items where colour is perceived as not meeting your expectations after considering above. We operate a no refund/returns policy where by the colour tone of the necklace changes - please see above for prevention of this occuring. Our chains have been tested to reflect this decision.

No customs charges are due when sending from Northern Ireland to Ireland or Britain according to current legislation (2024/2025) Customs charges may be applicable outside UK & Ireland and these are not payable by Roamaci.

Gold fill jewellery, also known as gold filled jewellery or rolled gold. A layer of solid gold is bonded to a base metal. To create gold fill jewellery, a mechanical bonding process is used. This involves heat and pressure to fuse the gold layer to the base metal, ensuring a strong and permanent bond. The gold used in gold fill jewellery is typically a higher karat than gold-plated jewelry, with 14K mainly being used in our Gold fill pieces. It is important to note that gold fill jewellery is not the same as solid gold jewellery, which is made entirely from gold throughout. However, gold fill offers a more affordable alternative to solid gold, providing a similar look and quality at a fraction of the cost. It is a popular choice for those seeking durable and attractive jewellery without the high price tag. Gold Shades do vary dependent on Karat. Overall, gold fill jewelry is a versatile and cost-effective option that combines the beauty of gold. Note: We can not guarantee our metals are hypoallergenic.

All pieces are handmade to order and are despatched normally within 5 to 14 working days but this DOES differ at times therefore please refer to current dispatch times at top of page before placing your order. Orders are then sent with Royal Mail and delivered in accordance with their schedule. Customs charges are not payable or due for items being sent between Northern Ireland and Ireland. If you would like to receive your order sooner, please contact us at contact@roamaci.com

Please contact us by email at contact@roamaci.com we aim to respond within 48 hours. Our hours of business are Monday to Friday 9am to 5pm. Please note when contacting by Social Media these hours also apply.

Our bracelets are made in 18cm as standard. To find your measurement first measure your wrist and its advised to add 2 cm for a close to regular fit but do select your preferred way to wear. We can create a bracelet at your preferred measurement please get in touch for more information. The appearance of the bracelet may differ from image as this will be dependent on size.